13 Successful Entrepreneurs Share How to Gain Confidence When Starting an Online Business

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Confidence When Starting an Online Business

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Getting started in the online was a bit tough for me.

It was 2009 or so, and all of my friends already had nice jobs and paychecks, while I was still sitting in my mom’s apartment, trying to figure things out on my own and find my place among my online mentors.

I carefully analyzed every piece of online business advice I could find and dived into almost every “next big thing” tactic that the gurus were trying to sell.

My results? Few and far between. I was making next to nothing, and if it hadn’t been for my mom who was very understanding, well, life would have been difficult for me.

Obviously and not surprisingly, I wasn’t confident at all about what I was doing.

I started thinking that maybe I don’t have what it takes, that maybe I should abandon the web, put together a CV and send it out to a couple of places, so maybe I could catch up to my friends and secure myself a nice shiny job too.

But for some reason I decided to keep going.

I probably had some internal resistance telling me that “a job” wasn’t the right path for me or something.

Along the way, I stumbled upon Sylvester Stallone’s story. It taught me two things: (1) my situation was, in fact, nowhere near tough yet, and (2)  failure is just a step towards success .

I can’t explain why this particular story resonated so well with me, but it helped me regain my confidence and stop worrying about all the small and big failures I was experiencing. I knew that if I dedicated myself to doing something for long enough, eventually it would pay off.

And it has.

However. Looking back, I can honestly say that I spent way too much time running on willpower alone instead of having the right tools and mindset in place. And although it has worked for me, this can’t be the optimal way of finding your confidence.

Relying on luck is never a good strategy, and you can easily run out of your willpower much sooner than you’ll find any success.

Therefore, what’s a better solution? And is there a road-map to confidence when running an online business?

I believe there is, and that we don’t have to be wandering in the dark endlessly until successful.

So this brings me to the actual topic of this whole blog – finding confidence when running an online business.

I’m aware that I can’t give you a road-map to confidence all on my own. It’s way beyond me. After all, I’m just one guy, and no matter what I say, it will still be just one guy’s perspective.

That’s why I reached out to 13 generous experts from various niches and asked them specific questions on the topic.

Before we start, let me just be honest for a minute and say that I’ve gained an incredible amount of insights on entrepreneurship and finding confidence when going through these answers and preparing them for publication. I am very happy to be able to deliver this resource to you, and I’m also more than certain that you will get just as much value out of it as I did!

Let’s welcome the experts:

Cliff Ravenscraft Cliff Ravenscraft
Bogdan Condurache Bogdan Condurache
Ruben Gamez Ruben Gamez
Demian Farnworth Demian Farnworth
Adam Connell Adam Connell
Mike McDerment Mike McDerment
 
Bamidele Onibalusi Bamidele Onibalusi
 
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The road to becoming a confident online entrepreneur

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SHARES

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Step #1: Finding the right mentors

Some people say that getting business advice from our friends or family isn’t the best of ideas (unless they are entrepreneurs). However, when we’re just starting out building our “thing,” it is rather difficult to find knowledgeable people who would invest some trust in us and share valuable information (on top of the cliche “create quality content”).
How to find people worth paying attention to? People who can give us this much needed confidence boost, who will get us going and motivate us to take action. And what’s probably even more important, how to get them to pay attention to us? Can they really have that much impact on our confidence and therefore our businesses?
Jaime
Jaime Tardy
Finding a mentor has been HUGE in my life.

I was constantly on the lookout for people that were where I wanted to be.

I would do whatever I could to reach out, talk to, seem eager and know how much I valued and appreciated them.

One of the biggest problems mentors have (as told to me by many millionaires!) is that they give advice, but then the person listening doesn’t DO the advice.

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One of the best ways to get them to pay attention to you is to DO what they say!

And then tell them you did it, and how much of an impact it made.

And yes – they can have a HUGE impact on confidence. My first mentor made me cold call 50 people a day. He was like – you’ll get used to it! And I would never have pushed myself that much because it seemed too scary. He changed my life!

john wide
Bamidele Onibalusi
Bamidele Onibalusi

I think the best way to start is by quoting the bible verse that says “By their fruits you will know them.”

I believe this is critical, because I recently ventured into fish farming here in Nigeria and quickly realized that success in the business mainly has to do with who you learn from; various people have various “secrets” to success, and the failure rate is generally high, but why I really followed my teacher was because of the results he is getting; he has the biggest fishes and makes the highest profit of everybody else I know (sometimes his profit is up to 150% in 6 months).

Follow your mentors based on the results they are getting
However, most of the others who are very opinionated about “what works” and what doesn’t are barely getting results; they have really small fishes, profit margin is low if there is any, etc.

Determining who is worth paying attention to is simple; look for someone getting the kind of results you are getting, and follow the person until you are getting your desired results.

Once you’ve determined the leaders you want to follow, the most effective way to get them to pay attention to you is to …

reveal your PASSION to them

If you are really passionate to succeed, you will give it everything it takes and you won’t care how difficult or ineffective it seems. Leaders see that, and they are ready to support those who have that kind of passion; look for tips they share freely online, passionately utilize these tips to get results, and showcase your results to them, letting them know it is thanks to them, and tell them you will like to learn from them in a closer way. This can be very effective!

Getting advice and support from the right people can impact your confidence as well as ability to succeed; sometimes, it is often the no. 1 most important factor.

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Step #2: Making your vision clear

The way I see it, problems with confidence are often connected to our lack of clear vision as for what we want to achieve (and how we want to achieve it). In other words, because we don’t have the right goals set, it’s not clear to us what to do next. This prevents us from getting stuff done and building our confidence along the way.
How to go about setting the right goals? How can someone get over the initial vague idea of “think about what you really want to achieve and make it your goal?” How to be specific and create goals that motivate rather than discourage?
risley
David Risley
The best way to get those goals is to break it down like a hierarchy.

Start out with with the big, grandiose goal that you have.

Then, beneath that, break it down into sub-goals or purposes.

Then you define plans to achieve those purposes.

And the plans are broken down into programs, projects, etc.

When you do it this way, then you can step back and see that the little tasks you’re doing are in alignment with the larger plans, and hence your purpose, and your goals. This allows you to get specific for what you’re shooting for (very important), but also know that everything has a direction to it.
natalie
Natalie Sisson
Note. In her answer, Natalie refers to the concept of “Painted Picture,” which was originally introduced in a book titled Double Double: How to Double Your Revenue and Profit in 3 Years or Less, by Cameron Herold. Natalie teaches us why creating our own Painted Picture will help us get our vision cleared and our goals nicely defined.
Enter Natalie:
A Painted Picture is a clear vision of where you want your business to be, three years from now.

He [Cameron Herold] suggests you get out of your office or normal working domain (which for me is never normal) to actually write it.

It’s a really interesting exercise to go through each section of your business (and your life), writing out your vision in the present tense.

It’s powerful too. It’s as if you’re already there and you can visualise what the future looks like…which is the whole point.

It got me all jazzed up reading about what I wanted my business to become. Even though I’m not there yet, seeing it written down on paper, just gets me excited.

It took me about two hours in total and it was challenging, and also fun. I mean you get to let all your inhibitions go and dream up a grandiose vision for what you really want your business and life to look and feel like.

Natalie also shares:

When we ONLY focus on our vision for our business and our life, then it makes it much easier to do everything in our power to make that vision a reality.

Each of our goals we set, and the strategies and objectives that support them, suddenly become so much more doable, because we have the big picture staring us in the face.

We have the WHY we’re doing what we’re doing. Then we do everything in our power to stay true to it.

Bogdan-Condurache
Bogdan Condurache
I believe that it was Benjamin Mays who said:

“The tragedy of life doesn’t lie in not reaching your goals. The tragedy lies in having no goals to reach.”

This is perfectly true for me and talks about setting any kind of goals for yourself, be it small or high-sky. Of course, setting the goals high-sky will make it very hard to achieve them and will probably discourage you along the way, so I wouldn’t actually recommend that, but from my personal experience the key is to set intermediate goals or step-by-step goals, which are easier to achieve and will motivate you just enough to keep going.

I can actually share a bit of personal experience from my own career path: after graduating college and getting a major in Financial Banking & Insurance, I decided I don’t really like this field of work and wanted to do something in the graphic design business, which was just of a hobby for me at the time. This was something I have never studied seriously, and I didn’t know a whole lot about the industry, but I felt that this is what I really wanted to do and my long-term goal should be to have my own graphic design studio and be successful at it.

So …

I started splitting this long-term goal in smaller pieces

… knowing that this would take a lot of time and effort to get there, but having an achievable goal in front of me would motivate me just enough to keep going.

This got me to my first goal which was learning the trade, that I have achieved mainly by getting an internship job with a graphic design firm and also studying design tutorials and online classes. After a few months, I have learned the basics and “stolen” a few tips & tricks from my colleagues, so it was time to move on, setting a different goal.

Along the 7 or 8 years that had taken me to finally achieve my goal, I have set and achieved a lot of different goals, like: “getting a better paid job,” or “trying to be more creative” and “getting more creative responsibilities” and so on, until the skills, confidence and experience had all build-up enough to start on my own. Also, meeting cool creative people with the same drive as me, has finally helped me bite the bullet and co-found ThemeFuse (and PixelKit later on). Of course, this is a goal that I now consider an intermediate one, as I have moved past and set higher expectations, but still taking them one step at a time.

So, in my opinion setting smaller goals is the right way to achieve a bigger, high-sky goal.


Setting smaller goals is the right way to achieve a bigger, high-sky goal.
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Also, it’s very important that you have passion for what you plan to do, because without it, just setting the right goals will never be enough.

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Step #3: Going for a minimal viable product or not?

Nowadays, it seems like we’re witnessing a major product launch every week, or a success story that’s extremely impressive. As a result, we trick ourselves into thinking that whatever we aim to create has to be huge, has to have a ton of features and offer a ton of benefits. But then we lose our confidence when we find out that building something huge also takes huge time and huge resources.
How to overcome this? Should we go for a minimal viable product instead? Is it really that effective? And can we gain confidence by building a very simple solution for just one pain first, and then expand over time?
Demian

Demian Farnworth:

Much better to build the audience first. That way you can learn what they need and then give it to them. Most people and businesses have it backwards. They build the product first and then try to find the audience. Of course, there are exceptions. Regardless, do your market research.

Adam-Connell
Adam Connell
The problem with creating a product with a huge number of features is that sometimes we can overcomplicate our offering.

I’ve seen too many start-ups that roll out a product where it seems like even the founders aren’t exactly clear on how the product can be of value.

I’m talking about the kind of sales pages where you look and end up thinking “Yeah, but how is this going to help me?”

 
Sure, the copy comes into it but when you’re trying to solve too many pains all in one go, you can end up tripping yourself over.

I believe the best way to start off is to:

Step #1

Identify the biggest pain point …
Step #2

… Solve it first.
You will be clearer on who the product is for and that will reflect in how you position the brand.

The bonus here is that creating the product will take up fewer resources and you will accomplish it quicker.

You will be able to get feedback quicker and get early adopters on board.

This makes things easier for you in a personal way and also financially.

You can then shape the rest of your product roadmap around the bigger picture that you have envisioned for your product (as well as customer feedback).


When you’re trying to solve too many pains all in one go, you can end up tripping yourself over.
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Ruben

Ruben Gamez
I like the idea of starting with a smaller goal as a starting point. With Bidsketch, my original goal was to learn how to make money from a product. I went very niche because of this and planned to apply what I learned to the next product. Once I accomplished my initial goal, I realized that I could continue growing the product, so I simply set a new goal. I’ve done this four or five times now.

For me, this approach of smaller quick wins keeps me focused and motivated.

I think too many people aim for huge goals with unrealistic timelines. You obviously should have a goal that motivates you, but keep in mind that your goals (and approach) will change over time.

Mike McDerment

Mike McDerment

The answer to something like this isn’t binary – it’s about philosophy and approach and context, more than hard and fast rules.

It’s also about psychology – let’s start there.

Whenever you encounter something overwhelming – and there are lots of those things in a start up – you need to take a step back, and focus on what you can control.

… you need to take a step back, and focus on what you can control …
You can’t control what other people are going to do. You can’t control the fact that your competitors are massively outgunned in terms of resources, but there are things you can control – like managing to your next milestone. Stay focused there – however seemingly insignificant that milestone may seem because execution is just about everything when you are a startup.

WRT to philosophy, I think there are a bunch of ways to approach this. Philosophically, I think you want to play to your strengths. So when you are small, chances are any users you have are early adopters – people that found you before anyone and take pride in that. This kind of audience is encouraging and supportive as a rule – it doesn’t take as much to convince them like a mainstream audience.

The consequence: you will be celebrated (and you should celebrate progress), whereas the big guys need you to blow their mind or it’s like, “who cares?” and the difference is entirely about audience maturity and the philosophy and approach you apply to assessing your progress as a result.

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Step #4: Get only the essential education that you need

Every online business owner tries to learn and acquire new skills every day. But at the same time, we often lose our confidence when we realize how much there is to master and how seemingly insignificant we feel.
Do we need to be spending hours every day acquiring knowledge in order to become confident? Or is it actually a trap because we will never feel competent enough? How to tackle this and how to seek the truly essential education we need?
danny iny
Danny Iny
cliff

Cliff Ravenscraft

I think that acquiring knowledge is important and helps us bring additional value to those who follow us. However, I don’t see a direct correlation to how much knowledge you have to the amount of confidence that you have.

Many people suffer from what we like to call “Imposter Syndrome.” The fear that we are not competent enough come from the fear that others know more than we do and that we will be judged for where we are in the journey of our area of expertise.

I believe that everyone can confidently step out into this world, no matter where they are in the journey, and avoid the “Imposter Syndrome” by simply focusing all communication in these four areas.

Area 1
Start with what you have experienced so far in this area of expertise. Tell people “your story.”

In many cases, the more mistakes you’ve made, and and you share with your community, the more relatable and likable you will seem to those who are fellow strugglers on the journey.

Of course, you should also share your successful experiences as well. Don’t worry about those who will be offended by your sharing, telling you that you sound boastful. The fact is that sharing your success stories, and giving the details on how you succeeded, will do much to encourage and inspire others.

Share the challenges that you are facing now. Don’t pretend that now that you have a platform in this niche that you no longer face challenges. By sharing them, again, you are being more relatable to those who follow you. Also, there is a great chance that many, who are further along in the journey, may reach out to help you overcome those challenges.
Area 2
Area 3
Share what you are learning right now and how you plan to implement what you are learning.

Obviously, this means that you are actively learning new things. I make it a point to read books that are devoted to my personal and professional development. I listen to podcasts from experts in business, social media, technology, etc. I’m always learning something new. Being a great student of life makes you a great teacher for your community.

Share what you hope to accomplish moving forward. DREAM BIG DREAMS. Know where you want to go. Have a destination in mind. This is the only way that you will get there.

Also, if you don’t know direction that you are heading, why should anyone follow you?

Area 4
By focusing on sharing those four areas of your life, you can lead with great confidence! If you are always true and honest about those things, you can not be considered an imposter. Just be yourself and know, for sure, that many will criticise you for that.

You don’t need to spend hours a day, every day, gaining more knowledge to become competent and confident enough to deliver a message. You just need to grow some thicker skin and then put that skin in the game.

yaro

Yaro Starak
In my life as an entrepreneur true confidence has only come from achievement.

Tangible outcomes are what drive motivation. Of course learning is necessary – and some of the best education comes from the projects that don’t succeed – so you have to find a balance.

The best advice I can offer is:

Always acquire knowledge that is directly correlated to an outcome you are working towards today.

Only study what you need to know to solve today’s problems, and put into action what you learn immediately.

If you are unsure of what path to take, then the problem you have is a decision making one. You must study what you need to know in order to make the decision of what path to take.

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Step #5: Master the craft of planning

Lack of confidence leads to procrastination, and that sometimes leads to complete inaction. Unfortunately, the enormity of the project at hand – building a business – literally paralyzes many entrepreneurs.
How to master the craft of planning? How to create a good plan that breaks down a large project into doable chunks? Are there any quick hacks we can implement to feel confident about executing our plan one step at a time?
Adam-Connell

Adam Connell
I’m a firm believer that anyone can accomplish anything that they put their mind to, whether you lack self-confidence or not.

The key is passion; we have to believe in the product we create.

When planning out your project you need to break it up into smaller tasks and create a complete road map for your project. They need to be manageable otherwise they may start to become tedious.

It’s important that the plan is as thorough as possible, consider everything from creation to marketing and growth while considering the possibility that you may need to react quick to demand in future if your product takes off.

Consider a time frame but keep things realistic and allow yourself some room to manoeuvre.

Try not to let falling behind schedule phase you, you cannot account for everything and sometimes things don’t go to plan.

But, if you can consider potential road blocks before they happen and account for them you will make things a lot easier for yourself.

Prioritize your tasks but be prepared to re-evaluate these as your project progresses.

Most importantly, try to make things as easy as possible, consider what tools are available to make managing the project as easy as possible and think about how you can make your business as process driven as possible. You will love how much more efficient processes can make your business, you need them in place early on.
… try to make things as easy as possible …
Ruben

Ruben Gamez
I like to keep things simple, so my plans aren’t very detailed. I usually start with a goal and then work backwards from there. From a high level, what do I need to accomplish this goal? I end up with a rough idea of what needs to get done, then spend some time prioritizing.

At that point, I add about two weeks worth of tasks to my active list and only research as the need comes up – not weeks before the project has started, but right as I’m working on those specific things. The only exception might be with risky tasks. For online businesses the biggest risk is building something that people don’t want to pay for. So it’s probably a good idea to make your first task testing your assumption that people want to pay for whatever you’ll be providing.

Anyway, going back to planning, the idea is to move as quickly as possible and stay focused. I do this by creating a high level plan, prioritizing things that matter while delaying ones that don’t (like a business account), testing assumptions, and breaking down my work into four hour tasks (maximum one day tasks).

curve-under

Bamidele Onibalusi

Bamidele Onibalusi
I would first advise not to become too obsessed with planning, as that alone can deter you from your main goal of getting things done.

I believe the most effective way to go about this is by breaking down each task into the smallest possible task that will take the smallest amount of time necessary. Once this has been done, you should start working on the most rewarding tasks, that will deliver the quickest results.

Seeing these results will motivate you and give you confidence to proceed with your other tasks.

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Bonus round!

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Defeating confidence problems

What were the main confidence problems you experienced in your career and how did you overcome them?
John Lee Dumas
John Lee Dumas
risley
David Risley
Not having promotions work as well as I had hoped. Hey, it happens. The best way to overcome it is to have something pulling you forward so you don’t stop. For me, its my family.
Jaime
Jaime Tardy
I wasn’t confident in my value at first – and I had a hard time asking for what I wanted. Like when I found my mentor, it took all of my strength to send the first email to him!
Demian
Demian Farnworth
Thinking I could compete with the big boys and girls. You cure that insecurity with hard work, training, education, and experience. Everyone starts at the bottom.
Bogdan-Condurache
Bogdan Condurache
During my career as a graphic designer, I have encountered many times what I would call “feedback fright”. What I mean by this is getting a bit uneasy about showing the client a pitch or a design proposal that I have have been working on. Lack of confidence made me doubt my initial feeling of “wow, this is great stuff” and made me start questioning the whole design style, idea, execution, etc. “What if the client will not like this?” or “What if the idea is too bold or not bold enough?” are questions that fuel the “feedback fright” syndrome and can influence your work in a bad way, because what happens is you start changing the proposal without a real reason, making it worse actually.

I have somewhat overcome this (I still experience it from time to time) by making sure the foundation of my work is sound and that I personally like the outcome – because if you don’t like it yourself, there’s a big chance no-one else will like it either. Also, getting better at your job and accumulating experience will increase your confidence, so even if someone doesn’t like your work and gives a bad feedback, you can fight back with good arguments and ideas that come from experience and gut feeling, challenging the client’s feedback. I know this is very specific stuff, from a specific industry, but maybe you can extrapolate it to a more general business model.

cliff
Cliff Ravenscraft
My greatest confidence issue that I’ve faced in my business was pricing. Especially when I’m offering a new product or service that I’ve never offered before. Questions like, am I good enough, will believe believe I’m worth this price, etc?

I overcame these fears by putting my new products out there with a price that was just beyond my comfort zone and allowing my clients to tell me that I should be charging much more than I charged them. In every product or service I’ve ever offered, I’ve ended up more than doubling the price of what I originally charged. It was putting myself out there and not failing that gave me the confidence to grow in this area.

yaro
Yaro Starak
My main confidence issues originally stemmed from being so different to everyone else around me. All my peers went on from school to university to jobs. I had no desire to get a job, and I knew I wanted to be my own boss, but without any local role models it was difficult to believe I could pay my bills with my own business one day.

I have to admit during the first few years out of university I was very lost and had little confidence. However as I started to get results and slowly generated enough money to live independently I realised what I was doing was so much better than anyone else around me. Eventually I became proud of being an entrepreneur, and people came to me asking how I did it.

I learned an important concept I call the “success ladder,” which is one tool that can give you confidence, step-by-step, as you strive towards full independence as an entrepreneur.

The success ladder is a simple idea – you celebrate each step forward and use it as the building block for the next step. When you apply this principle every day, you see how the small tasks you complete lead to bigger results. It becomes stronger and stronger as more results come your way, until you reach a point where you feel as if your results are inevitable – a very powerful form of inner confidence.

Danny Iny
Danny Iny
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Getting instant confidence

What would be the one thing to do right now to gain some instant confidence in your business?
Demian
Demian Farnworth
Shoot low. Set some easy to achieve goal. Knock it out, and do it again. Those small success will build your confidence.
Jaime
Jaime Tardy
One thing I LOVED to do, was to have all of the kudos, testimonials, etc in one place. When I wasn’t feeling confident I would go back and read those. They were amazing people singing my praises, and while I was hard on myself – it was easy to see how much value those people got out of working together.
Bogdan-Condurache
Bogdan Condurache
The one thing i did was to make sure we built a product that people need and want. If you have something that people want, in our case great looking and perfectly working websites, you build a client base that appreciates your work and buys your stuff. And with this appreciation comes confidence, you start feeling more secure, more sure of your decisions and ultimately more successful. As i said earlier, having great foundations, like passion and skills for what you do, is the key to being confident and having a successful business.
yaro
Yaro Starak
Do something. I learned a long time ago that you must focus on output – on creation, not just consumption. Consuming things, whether education, or entertainment, will not lead to an outcome. Only creating things for the consumption of other people leads to the results you want, so get out there and create something for other people.
risley
David Risley
Generate your first dollar. From there, it gets easier.
Mike McDerment
Mike McDerment
This is a tough one – it really is a question that varies company by company, person by person, day by day. The answers for me have evolved over the years because the measures of progress have. To begin, it was customer validation in the form of feedback. Then it evolved into watching product usage, and eventually in time it was revenue added. But normally what gives me confidence are subjective things. For example, I get fired up when we hire someone awesome and see them getting ramped up on our business. That gives me confidence, because I know a super capable performer is going to be applying themselves to making FreshBooks a great company for other FreshBookers and our customers.
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Being a successful entrepreneur

Is it possible to be a successful entrepreneur without being confident?
John Lee Dumas
John Lee Dumas
Mike McDerment
Mike McDerment
One of the best things I ever read – sadly I can’t remember where – is that every “successful” person has had moments where they have doubted themselves and felt like a failure at the very moment the world is exalting their “success.” I know I’ve had moments where everyone around me thinks “this is a big success” and is patting me on the back, but for me it’s not like that – all I can see is the work ahead and it’s daunting.

So I guess what I take from this is, successful or not, we are all human – we have moments of doubt and fear. I think there is a tendency to believe this is not true of “successful” people. What I’d say to those who aren’t feeling confident is, that those internal demons are a source of motivation. Control them. Channel them. But don’t for a second think you are the only one. You are not the only explorer of the terrain you are on, and as lonely as the path of building a company can be, you have to keep that in mind and just focus on what delivering on the things under your control.

Adam-Connell
Adam Connell
I believe it is.

In some cases I’ve known people to turn their lack of confidence into a positive attribute and go on to do great things purely by striving to do better.

And for others, the confidence comes along when achieving success.

Wow, that was a lot of information to take in all at once! I’ll let you process this in peace, but remember to take action on what you’ve learned here as soon as possible.

Also, are there any confidence issues you’re experiencing right now? What one thing are you planning to do ASAP to solve this issue?

 In the meantime, don’t forget to share this with whoever might consider the information inspiring. 

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13 Successful Entrepreneurs Share How to Gain Confidence When Starting an Online Business | NewInternetOrder.com

Which Is the Best To-Do List Manager / Task Manager? Top 5 Tools Compared

To-Do List Tools

To-Do List Tools

Remember The Milk (RTM) // Trello // Asana // Any.do // Evernote.

Since I’m really serious about following the main idea for this site – which is making normal people’s lives easier by providing structured and actually useful info – I’m starting with something that’s an important part of every internet person’s existence.

The fact is that if you’re doing any sort of business on the web then you have tens of projects to deal with, tens of tasks, tens of people to contact, and tens of goals to achieve…and probably other tens of things as well.

A productivity tool does come handy. That’s for sure. But which one to use? This is the question we’ll answer today.

Important

This isn’t a fake review. I did actually spend a considerable amount of time testing all these tools. And this was real testing, meaning that I made those tools part of my daily work. In short, I’ve become a user. Heck, here’s a proof of my RTM usage:

rtm-proof

So I guess what should follow now is a handful of blocks of text talking about various features and then giving you my verdict on the best to-do list tool out there, right? But that would be: (1) boring, and (2) wouldn’t be a usable resource.

That’s why I’m going to do the following instead…

Below, there’s a simple table that presents all 5 tools, their strong and weak sides, their purpose, their level of simplicity, their ease of use, their feature-richness, their GTD-friendliness, and their (assumed) target group of users.

Top 5 productivity tools compared

Remember The Milk

Remember The Milk
BASIC DETAILS

PRICE
Free.

PURPOSE
To-do list management for a single person.

FEATURES
Tags, multiple lists (projects), deadlines, priorities, keyboard shortcuts.

MULTIPLE USERS
Not as far as I know.

APPS
Android, iPhone, iPad (Siri integration), BlackBerry, Gmail plugin, Outlook plugin, Twitter integration, Google Calendar integration, plus a number of third-party apps.

INTERFACE

SIMPLICITY
9/10
(just a single list of tasks/things; no place to get lost).

EASE OF USE
9/10
(setting your lists and your tasks should only take a couple of minutes).

GOOD/BAD

GTD SUPPORT
Easy to implement (it isn’t built in from the get go).

STRONGEST POINT
The ease of use, the speed of use, the ultra-functional keyboard shortcuts and the number of additional apps available.

WEAKEST POINT
Their iOS apps. The sync is done only once a day (you have to pay for real-time sync).

PREFERRED USER GROUP
I’ve been using this tool (on and off) for more than 2 years. It’s very optimized for heavy desktop users. It’s fast and reliable. However, it doesn’t support any teamwork, and like I said, the iOS apps are weak. So this tool is for heavy desktop users that work alone.

Any.do

Any.do
BASIC DETAILS

PRICE
Free.

PURPOSE
Very simple task management.

FEATURES
Only simple task management, and basic project functionality.

MULTIPLE USERS
Not really.

APPS
Android, iPhone, iPad.

INTERFACE

SIMPLICITY
10/10
(there’s just one main list-style layout with some buttons on the top).

EASE OF USE
10/10
(it takes no time to learn it; you can get started right away).

GOOD/BAD

GTD SUPPORT
Kind of. You can use Any.do as one of your GTD elements, not as a manager to handle a whole GTD setup.

STRONGEST POINT
Its simplicity. There’s literally no learning curve

WEAKEST POINT
If you want to use it on desktop, you only get the Chrome plugin. There’s no official web interface.

PREFERRED USER GROUP
People who just need the simplest task manager possible.

Trello

Trello
BASIC DETAILS

PRICE
Free (the basic plan).

PURPOSE
Task management and overall “things” management (snippets of notes, etc.).

FEATURES
Boards (projects), lists, tasks, sub-lists, drag and drop, labels, deadlines.

MULTIPLE USERS
Yes.

APPS
Android, iPhone, iPad, Window’s 8 Tablet.

INTERFACE

SIMPLICITY
9/10
(there’s just the main workspace with lists and cards, nothing fancy).

EASE OF USE
10/10
(the interface is highly intuitive and it takes no time to master).

GOOD/BAD

GTD SUPPORT
Easy to implement (it isn’t built in from the get go).

STRONGEST POINT
Ultra-easy to use. Setting it up and getting started takes no time. Strong focus on teamwork.

WEAKEST POINT
A design that’s a bit too simple. No clear way to mark tasks as completed.

PREFERRED USER GROUP
People who need a powerful task manager, but most of all want to be able to get started with it right away with no hiccups.

Asana

Asana
BASIC DETAILS

PRICE
Free (the basic plan).

PURPOSE
Project management and task management in a group setup or on your own.

FEATURES
Projects, deadlines, collaboration, subtasks, tasks, hearts (whatever that is).

MULTIPLE USERS
Yes. Up to 15 users in your team for free.

APPS
Android, iPhone, iPad, Chrome plugin, Google Calendar integration, and more.

INTERFACE

SIMPLICITY
8/10
(the tool uses a classic list layout; there are sections for projects and tasks; in short, kind of simple, but you need a while to get a grasp on everything).

EASE OF USE
8/10
(creating tasks and projects is very simple, but you need a while to learn how to make the tasks actually appear on your dashboard and how to speed up the process of creating and editing the tasks).

GOOD/BAD

GTD SUPPORT
Easy to implement (it isn’t built in from the get go).

STRONGEST POINT
High focus on teamwork. Plus, the design is very nice to look at.

WEAKEST POINT
There’s a centralized place for tasks. What this means is that you need to create a task first, and only then assign it to yourself so you can see it on your dashboard. This isn’t the most optimized solution if you’re working on your own. But at the same time, it’s a huge advantage if you’re a project manager.

PREFERRED USER GROUP
Project managers and people who like to be able to expand their operations above some standard task management. For single user, this might be an overkill though.

Evernote

Evernote
BASIC DETAILS

PRICE
Free (the basic plan).

PURPOSE
Advanced note management system.

FEATURES
A ton of them: real-time cloud sync, multiple notebooks, support for various types of content, tags, reminders, sharing, and a lot more.

MULTIPLE USERS
Yes, in Evernote for Business.

APPS
Android, iPhone, iPad. Plus, a range of other side apps and third-party apps.

INTERFACE

SIMPLICITY
5/10
(Evernote is advanced, and because of this, the interface isn’t simple).

EASE OF USE
4/10
(We’re talking about using Evernote for to-do list management, and Evernote is simply not optimized for this; it requires a lot of setup before you can use it for this purpose).

GOOD/BAD

GTD SUPPORT
Possible to implement. The fact that Evernote can be used for GTD is actually the only reason why I’m including it on this list. (There’s a great guide called The Secret Weapon on how to configure your Evernote for GTD-enabled task management.)

STRONGEST POINT
The possibility to make it your cloud-based central for all kinds of notes. It goes a lot further than a simple task management.

WEAKEST POINT
The amount of work you have to do before you can start managing your tasks and projects with it.

PREFERRED USER GROUP
People who are taking various types of notes heavily and like to have everything in one place. People who like to have complete control over their tasks and projects. Also, people who for some reason, don’t like any of the other task management tools presented here.

good-job

And the best to-do list manager is…

The best tools for me personally are Any.do and RTM. But that’s only because of the way I’ve built my personal productivity system – taking my current setup into consideration, the kind of work I do and the kind of tasks I usually take care of.

Let me emphasize this again, those two are the best for me.

Will they be the best for you? I don’t know.

That’s why I’ve created this comparison so you can take a glance at each tool’s basic features and make an educated guess based on this data.

I am curious to hear your opinion about these tools, by the way, so don’t hesitate to contact me.

 Looking for some online business advice for normal people
and more resources just like this one? Jump in.
 

Which Is the Best To-Do List Manager / Task Manager? Top 5 Tools Compared | NewInternetOrder.com

35 Great Resources on Becoming Productive as an Online Business Owner

tools

Productivity was always my topic. I enjoyed the fact that you could take a man who once wasn’t able to get crap done in a day – me – and turn him into someone who’s pretty organized and knows exactly what is there to do, when it needs to be done, why it needs to be done, and how to do it.

Studying productivity has done a lot for me. Without it, I would achieve nothing. Fact.

So today, I wanted to publish a post that would be a way of saying thanks to all the great publishers around the web who share their productivity advice on a regular basis. Here, you’ll find 35 great resources that are sure to make you more productive and thus more effective as an online business owner.

(Okay, I did include some links of my own here too.)

There are 7 chapters:

  • Chapter 1 – Getting Started
  • Chapter 2 – Work Environment
  • Chapter 3 – Creating Habits
  • Chapter 4 – Time Management
  • Chapter 5 – Projects and To-Do Lists
  • Chapter 6 – Productivity Methodologies and Systems
  • Chapter 7 – Tools

Chapter 1 – Getting Started

This chapter is all about starting your journey to being productive as an online business owner. It will give you insights on how to start from scratch, what you need to know, what factors to consider, and what you should expect as your final result.

  1. Productivity Improvement for Online Entrepreneurs – The All-You-Need-to-Know Resource
  2. 9 Wonderful Ways to Get Started in the World of Personal Productivity
  3. How to Get Started with (and Stick with) a New Productivity Tool
  4. The 1-Step Plan for Super-Productivity

 

Chapter 2 – Work Environment

This chapter talks about how you can setup your work environment towards productivity. The setup of your workplace is an important factor in achieving maximum productivity. Know how you should set up your computer, workspace, desk, getting the right furniture and everything else that can help you become more productive with your work environment.

  1. Top 10 Ways to Create A More Focused and Productive Work Environment
  2. Set Up Your Work Space to Increase Productivity
  3. Setting Up a Home Office that Fuels Productivity
  4. 12 Ways to Improve Productivity at the Workplace
  5. Creating a Workspace that Promotes Your Productivity
  6. How to Improve Productivity When Working from Home

 

Chapter 3 – Creating Habits

To become productive, first, you need to create some habits and introduce them into your life. Here’s where I’d start.

  1. Productivity Secrets for Savvy Small Business Owners
  2. Living in an i-world: a new way to think about work-life conflict
  3. Ten Steps to Achieving Work Life Balance-Small Business Edition
  4. How to Destroy Your Productivity by Answering Emails

 

Chapter 4 – Time Management

This chapter teaches you how to manage your time properly. Good time management helps you achieve work-life balance, which in turn will make you a more productive and successful business owner. Learn how to dedicate time for work, family, social life, hobbies, relaxation and other areas of your life. Time management takes practice though.

  1. 10 Time Management Tips that Work
  2. 13 Time Management Tips You Ought to Know
  3. The Top 10 Life Benefits of Time Management
  4. Top 15 Time Management Tools and Apps
  5. Time Management Tools and Techniques

 

Chapter 5 – Projects and To-Do Lists

This chapter talks about how you can organize, monitor and keep track of your projects and to-do lists. As a business owner, things to do will keep stacking and you might lose sight of what you need to accomplish first. It is necessary that you know how to manage projects properly to make sure everything gets done in time.

  1. Effective Project Management in the Small Business Organization
  2. 3 Project Management Tools All Small Businesses Need
  3. Project Management for Small Businesses-An Introduction
  4. The 10 Benefits of Project Management
  5. Project Management Methodology Explained
  6. How to Handle the Top 5 Challenges in Managing Your Projects
  7. Productivity Made Simple: How to Keep Your Projects from Killing You

 

Chapter 6 – Productivity Methodologies and Systems

This chapter will talk about how you can use productivity methodologies and systems to make you a more productive business owner. Know what you should focus on every day and know the best methodologies to use.

  1. Five Best Productivity Methods
  2. How to be Productive? The Simplest Possible Productivity System
  3. Get Out of Your Head and Get Things Done- How to Create A Basic Productivity System
  4. Do I Really Need to Learn a Productivity Method?
  5. Productivity Made Simple: The Key to GTD – Your Daily Graph of Activity

 

Chapter 7 – Tools

Everyone needs some tools. Here are the ones you can look into first.

  1. Getting These 6 Apps … All it Takes to Improve Your Productivity
  2. Best Productivity Tools for People-On-the-Go
  3. 5 Online Tools to Improve Small Business Productivity
  4. 8 Best Apps to Make Your Small Business More Productive

 

I hope this list will inspire you to take action and make some improvements in the way you’re going about your day.


35 Great Resources on Becoming Productive as an Online Business Owner | newInternetOrder.com

New Design at newInternetOrder.com!

nio-designIf you’re reading this through an RSS feed then hop over to newInternetOrder.com and check out my new design! If you’re already here then … well … hi!

Long story short, here’s the new design.

I wanted to change something for a long time now. These days, more and more blogs decide to go a more purpose-centered path, where the posts themselves are not all that matters, and the aim is to make the advice much more structured. This is also the path I’ve chosen for this site from now on.

There are a couple of important things to mention about this new look. So here we go:

The blog

As you can see, the blog (link) is no longer present on the homepage. Instead, it has its own dedicated section.

The blog design is kind of minimalistic and only consists of a handful of elements. The biggest change is the sidebar, which now features hardly any additional boxes.

I basically wanted to make things a lot simpler, which should make the content much more visible. As it turns out, using extensive sidebars isn’t the best strategy out there to make your content reader-friendly…

The homepage

The homepage consists of a number of different blocks, and an overall big focus on the email list (more on which in a minute).

email

I’m also working on a completely new “New Here” page that would welcome new visitors and show them a good starting point around the content on this site. In the meantime, the current new here link points to one of the recent posts – the 6 pillars of online business.

new

The next section is all about some online business resources. Those four boxes will change every now and then so don’t forget to visit the homepage from time to time.

resources

The last two sections are pretty straightforward (the about me block and the latest posts), so no explanation needed.

The email list

Today, I’m officially retiring my subscription bonuses, which are:

  • e-book: Create Irresistible Blog Posts in Just 6 Steps,
  • e-book: 192 Unique & Creative Niche Ideas for Your Own Online Business,
  • online tool: A/B Split Test Significance Checker.

Important. They still are and will remain available. The only difference is that you don’t have to opt in in order to get them. You can download them just like that. I will be providing download links soon.

My resource pages

There are some resource pages on this blog. For example:

Currently, they’ve only gone through a slight redesign, but I will be introducing some new content and turning them into something bigger soon (to be announced).

Technical stuff

If you’re interested in this sort of stuff, the design is built on a completely new framework (Genesis). It still runs on WordPress and most of the old plugins continue to operate normally. As it turns out, I was quite lucky not to face any plugin compatibility issues.

I hope you like the new design. I’m open to comments and suggestions so feel free to let me know what you think.


New Design at newInternetOrder.com! | newInternetOrder.com

The 6 Pillars of Online Business

pillars-sBig sounding headline, isn’t it? Actually, I’m using it to convey the gravity of the topic, and emphasize that running an online business requires you to put some groundwork in place, hence the pillars.

Of course, this is just my take on the matter, and you’ll surely find other entrepreneurs and bloggers who will present a completely different approach. However, if you want to find a good starting point for your online business, I believe this is it.

The trick with online business is that it’s not the most intuitive line of career out there.

I mean, if you want to open a traditional brick-and-mortar café, for example, then even though the venture will still be challenging, you kind of know what you need to take care of in order to succeed … things like: good location, nice interior design, good deals with suppliers, professional team of employees, education and training programs for employees, advertising, good and unique offer, attractive prices, and so on. Listing all these things isn’t that difficult. But what about online business? Well, online business has its own pillars…

(Note. I encourage you to check out one of my posts talking about the differences of online business vs. offline business.)

pillars

1. Core technology

The first, and crucial, pillar. There’s no online business without at least some technology involved. Thankfully, you don’t need to be a tech pro to be able to handle it.

I admit, I’ve a Master’s Degree in Computer Science, but to be honest, I never actually use any of my “university knowledge” when doing business online.

Your absolute minimal core technology is comprised of just three things:

  1. Domain name.
  2. Hosting account.
  3. Website.

(Well, okay, you also need a computer, but this is kind of obvious.)

Domain name is your address on the internet. Mine is newinternetorder.com.

Getting a domain name isn’t a complicated process, but choosing it can take some research time.

A while ago I published two posts on how to select a domain name. The advice is fully relevant today too. Check them out:

The actual registration can be done through Go Daddy. A domain will cost you around $10 a year.

Hosting account. If I said that a hosting account is where your website is hosted then it wouldn’t be very helpful, would it?

“Hosted” is just another way of saying “stored.” Therefore, a hosting account is where your website is stored. On top of that, it’s also where every visitor can access it.

Hosting is actually one of the more complicated aspects of computer technology, but the good thing is that you don’t have to know a lot about it in order to work with your website.

The setup process of a hosting account is actually fairly straightforward. You just have to sign up for an account, and then work with the support team to get your domain connected to the host. (They can also help you to install your website if you don’t feel like doing it yourself.)

Not that long ago, I wrote a post titled web hosting for online business – complete guide. Feel free to check it out to get all the information you need for a quick start.

Website. This is the last element and actually the one you’re going to work with on a daily basis.

Interestingly, the creation, development, and launch process of your new site can be as long or as short as you make it.

The thing is that you can either go with some ready-made solutions, develop new ones yourself if you have the skill, or hire someone to help you with the whole process.

This also depends on how much money you want to spend on this. Doing things on a budget won’t consume more than $100. On the other hand, hiring a professional can set you back $5,000 or more.

Since it’s the bootstrapping approach we’re focusing on here, let’s keep this on a budget.

Rule #1: use WordPress. It’s a website management platform that’s free and powerful (it’s the one I’m using to run this site).

You can find out how to get and install WordPress in 5 minutes in one of my other articles.

Once you have WordPress, you need to get a unique design that’s going to represent your website and convey its brand. If hiring a professional developer is not an option then consider one of the respected theme stores like ThemeFuse or WooThemes. They will provide you with really great quality themes, that are optimized, safe, and in-tune with modern standards.

When you have the theme, you can install it on your site. This is a quite simple process: how to install a theme.

Apart from the above, there’s a ton of other things you can do with your WordPress site. The number of available plugins is truly exceptional. It’s kind of similar to the situation in the Apple App Store … meaning that if you need some cool feature on your site, there’s surely a plugin for that.

(You can check my list of essential plugins if you’re interested.)

2. The offer

The second pillar is your offering. In other words, what is this cool thing you do that can benefit other people up to the point where they’d be ready to pay for it?

One of the most important things to keep in mind here is not to do any shitty product creation like some people advise … the “you can create a product in one day” -fairytale.

Product creation takes time. This is simply a fact. If you don’t want to believe me then it’s your call. The internet is full of sites where the author will be convincing you that products can be created in hours. If that vision is more attractive to you then by all means tune in to it. But the reality still stays the same – there’s no quick and effortless product creation (something I talk about in the art of polishing a turd).

But products are not the only way for online businesses to make money. Offering your services is another approach that works really well.

For instance, my freelance writing services is something I started offering by accident, but it led me to my first book deal (PACKT Publishing). So you never know what outcome the future holds for you.

There’s a series of posts on this blog that talks about various online business models, feel free to check it out and try to find the one that appeals to you the most:

marketing

3. Marketing

The third pillar is marketing. In other words, how you’re going to promote your offering.

An interesting thing we can notice among online entrepreneurs is that some of them have a lot of natural talent for marketing, while others have to spend long hours learning and testing things out.

Either way, your business doesn’t exist on the internet if you’re not doing any marketing. In my opinion, the first rule of marketing an online business is:

If you build it, they won’t come.

Internet is simply too vast for anyone to stumble upon your site by accident. In the real world, for example, when you have a café, people will come across it every day if they just happen to be in the neighborhood. On the web, it doesn’t work like that.

Here are some popular elements of online marketing:

  • advertising,
  • SEO,
  • link building,
  • social media,
  • word of mouth.

Each of these elements is powerful enough to make your business profitable on its own, but as I said, it requires a lot of testing.

Although you don’t have to be an expert in all of the above, getting at least some knowledge in each of these topics is a must. That way you can pick the most suitable one for your needs later on.

Check out my brain dead simple explanation of marketing, and one of my favorite post on this blog – what being drunk can teach you about life and online business.

I also encourage you to look for advice on other blogs, but be careful not to get fooled into buying some crappy education (distraction marketing). Speaking of education…

4. Minimal education

In essence, education is great. But there’s just so much stuff available online that this whole information overload can paralyze you completely.

I’m a fan of minimal education. If you want to do something, obtain just the minimal amount of information needed and take action as soon as possible.

And this is not an opinion I always had. There was time when I was so lost in consuming this “yet another piece of advice” that I literally couldn’t get anything done. It really is a dangerous habit.

On top of that, there’s just so much crappy educational products about online business out there that getting scammed is more than easy. Here’s a two-step process on how to protect yourself from getting scammed:

  1. Realize the 1st rule of BS.
  2. Understand that most of the so-called gurus just want to get you on their email lists so they can constantly push their crap and sell you something every month.

Let’s do a simple exercise, think of a certain guru, the first person that comes to mind … got it? okay … never ever buy anything from that person!

If you want to get some heads up on who’s on the bad guys team in this industry, feel free to follow the Salty Droid.

5. Tools

To be honest, tools are a pretty individual thing (everyone has their own favorites), so I encourage you to experiment and check a bunch of them out before making any final decisions.

The typical set of tools for online business consists of:

  • a market research tool,
  • a keyword research tool,
  • marketing tools,
  • productivity tools,
  • data synchronization and backup tools,
  • content creation tools,
  • monitoring tools.

There’s truly a massive amount of stuff available online. The best thing to do before you decide to get any particular tool is to search for some genuine reviews online (reviews published by people who actually have the tool in their possession, and are not just writing a review based on the promotional material).

You can find my recommend set of tools on the official tools page, and my top 12 favorite tools ever. Additionally, you can also check out my review of Market Samurai – one of the top market research and keyword tools.

6. Productivity

The final pillar of online business. The topic of productivity has gotten really popular in the recent years. The thing is that no matter what we do, we only have 24 hours in a day, and if we learn how to use this time effectively, we can make a lot of things happen in our lives.

For an online entrepreneur, productivity is especially crucial because there’s no boss standing above us and telling us what to do. It’s really easy to fall victim to procrastination, or other common problems.

What has turned out to be a great solution for me is a work and time management methodology called Getting Things Done (GTD). Over the years, I wrote a number of articles related to the topic of productivity and GTD.

If you want to give it a shot and learn this methodology too then hop over to my series at Lifehack titled “Productivity Made Simple” – it provides a cool GTD guide.

action

Okay … now what?

These are the pillars … okay … so now what? -says you.

The key to success is to develop your skills/background in all six pillars at the same time.

Think of it like building an ancient structure of some kind … if you place just one pillar instead of the required six, your structure will fall right away. Using three will probably keep it standing, but not very stable. Only having the complete set of pillars put in place guarantees a stable structure.

I know that it seems like a lot of work, and it kind of is… Sorry the be the one to break this to you.

Unfortunately there are no shortcuts, and if someone wants to convince you that there are, they’re just trying to sell you something.

The good side, though, is that you don’t need to become an expert in all pillars at once. You can do everything step by step. Start by building small pillars and then expand each one gradually. This way your business can grow evenly in all areas.

Okay, enough talking. It’s about time to take some action! (That includes me too.)


The 6 Pillars of Online Business | newInternetOrder.com

Are You Productive as an Online Business Owner?

workspaceThis question might seem like a fairly simple one to answer. At least that was my initial opinion… But as it turns out, there’s no sensible way of measuring our productivity levels.

I mean, even if we feel like fairly productive people, we can’t be sure what our true potential is. Who knows, maybe we could get twice as many tasks done every day…

So what to do to find out? I guess that the only possibility is to keep improving our productivity, day by day, no matter how good we think we are.

(Now, this is not going to be a purely speculative post talking about this or that, I actually have some advice I want to share that will help you achieve more during your workday.)

Productivity is actually a quite funny thing. You can’t possibly stumble into good productivity by accident. If you want to be productive, you have to make your actions conscious and be able to choose some tasks over the others, as well as learn how to handle them effectively.

In the beginning of my online presence, productivity was one of my main problems. I just didn’t have the motivation it took to get a precise set of tasks done every day. That was the time when I started learning the GTD methodology and implementing it into my daily schedule. Luckily, it wasn’t long until I was actually quite pleased with the results I was getting.

Even though I do realize that there’s still room for improvement, I want to share some of my tips with you.

Online-Business-Productivity

First of all, let’s talk about your daily schedule in general. Things like: when the best time to start working is, what to do first, how to warm up, and so on. I send you over to one of my guest posts:

How To Start Your Workday – 6 Helpful Tips

The second piece of advice is about the tools you can use to make your everyday “work-life” easier to manage. These days, there truly is an app for everything, and even though not every app out there brings some actual value, I want to show you the ones that, in my opinion, do.

Getting These 6 Apps … All it Takes to Improve Your Productivity

Lastly, I want to take a moment to talk about the main culprit of our less productive days – email. Quite simply, checking email every 10 minutes is the worst thing you can do as an online business owner. Email can really paralyze your work schedule if you’re not acting consciously when dealing with it. This last post is exactly about this – how to handle email effectively.

Workspace Productivity How-To: Handling Email

The topic of productivity is actually one of the bigger ones when it comes to the online business space, and it’s quite impossible to present any kind of one-size-fits-all solution. In my opinion, the best way of becoming the perfect version of your productive self is to improve just one area of your work at a time.

How productive are you right now? And more importantly, how much more productive do you think you can be?


Are You Productive as an Online Business Owner? | newInternetOrder.com